Job Description
We are seeking to hire an experienced Salesforce Business Analyst who would analyze business processes, gather requirements, document Salesforce solutions, and manage projects. He/ She will translate the requirements into solution design document with the help of technical team and is expected to have excellent knowledge of Salesforce platform and how it works in integration with other applications to meet business requirements.
Key Responsibilities
• Coordinate with business stakeholders to identify business requirements.
• Ensure that business requirements are mapped to the functional specifications and prepare functional specification document with traceability to BRD.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Maintain a functional grasp of the business requirements and project solutions.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Create a requirements management strategy for the project, which describes, the process for elicitation, documentation standards, and formats.
Desired Experience & Qualification
• Salesforce Admin certification
• Salesforce Sales Cloud Consultant
• Salesforce Business Analyst
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Excellent knowledge of Sales Cloud, Service Cloud, Experience Cloud
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Eliciting requirements
• Excellent documentation skills
• Knowledge of Salesforce platform and experience in working in a similar role for Salesforce projects is desired.
• Ability to multi-task, meet deadlines and stay calm under pressure.
• Interest in studying and learning new things.
• Project management and tracking